The world of voice assistant technology is well and truly here, with the likes of Alexa and Siri running anything from phones, to kitchen appliances, cars, and more.
A number of the companies behind these systems seem to strive to achieve human-like voices to interact with users. However, a recent article has called into questions whether that is a dangerous game to play.
Leigh Clark, a lecturer in computer science at Swansea University and Benjamin Cowan, the assistant professor of the School of Information and Communication Studies at the University College Dublin have warned of the risks.
They believe that increasing the sense of ‘humanness’ puts unrealistic expectations on the technology, as users expect the machine to be able to think and perform as a person does.
Clark and Cowan add that it can also trick customers and end users into thinking they are talking to a real person, perhaps while calling a customer service number for example, which is misleading.
They conclude that human likeness should directly correlate with what the technology can actually do compared to humans.
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