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Voice assistant technology deemed too human

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Voice assistant technology deemed too human

The world of voice assistant technology is well and truly here, with the likes of Alexa and Siri running anything from phones, to kitchen appliances, cars, and more.

A number of the companies behind these systems seem to strive to achieve human-like voices to interact with users. However, a recent article has called into questions whether that is a dangerous game to play.

Leigh Clark, a lecturer in computer science at Swansea University and Benjamin Cowan, the assistant professor of the School of Information and Communication Studies at the University College Dublin have warned of the risks.

They believe that increasing the sense of ‘humanness’ puts unrealistic expectations on the technology, as users expect the machine to be able to think and perform as a person does.

Clark and Cowan add that it can also trick customers and end users into thinking they are talking to a real person, perhaps while calling a customer service number for example, which is misleading.

They conclude that human likeness should directly correlate with what the technology can actually do compared to humans.

Ben is a digital entrepreneur and founder of OnTechEdge.com. He is a technology passionate who loves sharing his ideas on smartphones and gadgets. He looks forward to imparting the spectrum of his insight and verdicts on the ‘Technology-driven world’ of today. He plans to take OntechEdge forward with the consistent support from you readers, friends and family! Apart from ontechedge, he also runs digitalagencypoint.com. You can connect with him at [email protected]

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