Bethesda has been forced to issue out refunds for its Fallout 76 game for “misleading gamers”.
The video game developer has continually faced a slur of controversy since releasing its Fallout 76 video game last October and the Australian Competition and Consumer Commissions (ACCC) board confirmed this week that customers will be given a refund.
The ACCC launched an investigation into Bethesda parent company ZeniMax over claims that consumers were “misled” over the game and their consumer rights regarding the controversial video game.
According to the ACCC, the regulatory body launched the investigation after the firm received complaints that ZeniMax representatives told consumers that they were not entitled to a refund despite experiencing several faults including issues with game servers, severe lagging, as well as graphical problems.
In the post, the ACCC wrote: “The ACCC has accepted a court-enforceable undertaking from three related video gaming companies after they acknowledged they were likely to have misled consumers about their consumer guarantee rights in relation to the online action game Fallout 76.
“The companies, ZeniMax Media Inc, ZeniMax Europe Limited and ZeniMax Australia Pty Ltd (together, ZeniMax), accepted that their actions were likely to have contravened the Australian Consumer Law (ACL).”
Following the investigation, the ACCC has ruled that Australian customers who contacted ZeniMax about a refund of the game between November 24, 2018, and June 1, 2019, are now entitled to complete refunds.
ACCC Commissioner Sarah Court said in a statement: “ZeniMax has acknowledged that they are likely to have misled certain Australian consumers about their rights to a refund when they experienced faults with their Fallout 76 game.
“When a consumer has purchased a product it comes with automatic consumer guarantees, and retailers must ensure their refunds and returns policies do not misrepresent what the Australian Consumer Law provides.” She added: “When a consumer has purchased a product that has a fault which amounts to a major failure, the Australian Consumer Law provides them with the right to ask for their choice of either a repair, replacement or refund.”
Bethesda’s Recent Controversies
The news comes just days after Bethesda sparked outrage after announcing an annual subscription for Fallout 76. The subscription was announced in a blog post on their website in which Bethesda revealed that it would provide players with access to private servers.
According to Bethesda, the subscription provides users with additional benefits including a survival tent for fast-travel, more emotes and outfits, as well as a monthly pack of 1,650 Atoms, the in-game currency used to purchase cosmetics and more.
News of the subscription was announced just days after Bethesda revealed that its upcoming Wasterlanders expansion, which would introduce non-playable characters into the game following months of player outcry, was delayed until early 2020.
The endless controversies Bethesda has found itself in has sparked concern that the video game developer has lost its way, and many fans have voiced worry that Bethesda’s upcoming projects Doom Eternal, Starfield and The Elder Scrolls VI may face similar problems as Fallout 76.
Photo Credit: Bethesda
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